Returns & Refunds

                            

At Ilovecorganics, we stand behind the quality and sustainability of our organic, eco-friendly products for you. If you are not completely satisfied, we’re here to help you make the best of your shopping experience.

  • You have 14 days from the date of delivery to request a return or exchange.

  • Items must be unused, in their original packaging, and in the same condition as received.

  • For hygiene and safety reasons, certain products (such as personal care items for babies and pets) may be non-returnable. These will be clearly marked on the product page.

  • Sale or discounted items are final sale and cannot be returned.

  • To initiate a return, please contact us at [niluxagroup@gmail.com] with your order number and reason for return.

  • We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item back.

  • Please include the RMA number on your return package.

  • Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.

  • Once we receive and inspect your return, we will notify you of approval or rejection within 5 business days.

  • Approved returns will be refunded to your original payment method within 7-10 business days.

  • If you prefer, we can offer an exchange or store credit instead of a refund.

  • Shipping fees are non-refundable.

  • If your product arrives damaged or defective, please contact us immediately at [niluxagroup@gmail.com] with photos. We will arrange a replacement or full refund at no extra cost.

  • We recommend using a trackable shipping service and purchasing shipping insurance for returns valued over $50, as we cannot guarantee receipt of your returned item otherwise.

  • For any questions or assistance, please reach out to us at [niluxagroup@gmail.com]. We’re committed to ensuring your satisfaction while supporting sustainable and ethical practices.

This policy balances customer-friendly terms with the realities of ecommerce and the nature of organic, eco-friendly products, emphasizing hygiene, sustainability, and clear communication.